Privacy policy
Effective from 31 October 2026
This policy explains what personal data High Sky Aviation (“we”, “us”) collects when you use our website, classes and practice platform, why we collect it, and the choices you have. It follows India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
High Sky Aviation is an online training platform based in India. You can reach us at support@highskyaviation.net or on WhatsApp at +91 86074 77475.
What we collect
| Data | When | Why |
|---|
| Name, email, phone number | When you create an account, send an enquiry or message us on WhatsApp | To give you access, reply to you and send course updates |
| Course you are interested in, a short message | Enquiry form | To advise you on the right course |
| Practice answers, scores, saved questions, flashcard progress | When you use Practice and Mocks | To show your progress and weak areas |
| Doubts and replies you post | Doubts section | So instructors can answer, and other students can learn from the answer |
| Payment details | When you buy a plan | Handled by our payment partner. We see only the amount, date and status, never your card or bank details |
| Device and usage data (pages visited, device type, browser, approximate location) | When you browse and log in | To keep the site working, improve it and apply the 2-device limit on each account |
How we use it
- To run your account and give you the courses you paid for.
- To reply to enquiries and doubts.
- To send course updates and reminders. You can stop marketing messages at any time by replying STOP or emailing us.
- To improve our classes and questions, using totals rather than individual names where we can.
We do not sell your personal data, and we do not share it with anyone for their own marketing.
Who we share it with
Only service providers who help us run High Sky, under contracts that require them to protect it:
- Hosting and website: Hostinger.
- Accounts and database: Supabase.
- Payments: Razorpay.
- Messaging: WhatsApp (Meta) when you choose to chat with us there.
- Videos: YouTube, where our videos are hosted.
Some of these providers store data on servers outside India. We may also share data when the law requires it.
Cookies
We use cookies and similar storage to keep you logged in and remember your progress. We may use analytics cookies to understand which pages are useful. You can block cookies in your browser, but logging in may stop working.
How long we keep it
We keep your account data while your account is active. If you delete your account, we delete or anonymise your personal data within 90 days, except records we must keep by law (for example invoices, which are kept for 8 years under tax rules).
Your rights
You can ask us to:
- show you the personal data we hold about you;
- correct or update it;
- delete it, and close your account;
- withdraw your consent to marketing messages.
Write to support@highskyaviation.net. We reply within 7 days. If you are not satisfied, you can contact our Grievance Officer (see Contact) and, after that, the Data Protection Board of India.
Students under 18
If you are under 18, a parent or guardian must agree to these policies and to the purchase of any plan on your behalf. We do not knowingly send marketing to students under 18.
Security
We use encrypted connections (HTTPS), access controls on our database, and limit staff access to what they need. No system is perfectly secure; if a breach affects your data, we will tell you and the authorities as the law requires.
Changes
If we change this policy, we will update the date above and tell registered students by email before important changes take effect.
Terms of use
Effective from 31 October 2026
These terms apply when you use the High Sky Aviation website, classes, videos, notes and practice platform. By creating an account or buying a plan you agree to them.
What High Sky is
High Sky Aviation provides study and exam-preparation material and classes for pilots: CPL / ATPL ground subjects, A320 systems and airline selection preparation.
- We are not a DGCA-approved flying training organisation and are not affiliated with DGCA, Airbus or any airline.
- Our questions are written by our own team for practice. They are not actual DGCA exam questions.
- Our notes are a study aid. For flying, always follow the official manuals and your operator's procedures.
- We cannot promise that you will pass an exam or be selected by an airline. That depends on your own work and on the examiners.
Your account
- One account is for one person. Do not share, sell or transfer your account or login to anyone else.
- You can use your account on up to 2 devices. To use a new device, sign out of one of the others. We may limit how often devices are swapped.
- If we see an account used by several people, we may suspend it without a refund.
- Give correct details and keep your password safe. Tell us at once if you think someone else is using your account.
- You must be 18 or older, or have a parent or guardian's permission.
Plans and payment
- Plans give access to the courses listed for that plan, for the period you paid for (for example 1, 3 or 6 months). Access ends at the end of the period unless you renew.
- Prices for online practice plans are in Indian rupees and are shown on our Prices page. We are not registered for GST at the moment, so no GST is charged. If that changes, GST will be shown separately at checkout.
- Payments are made online through Razorpay (UPI, cards, net banking and wallets).
- Live class batch dates are shared when you enquire. The full fee must be paid by the first Friday after the batch starts. If it is not paid by then, your seat is put on hold until the fee is received.
- Early-bird offers, when we run them, are at most 10% off full plans and packages and 5% off single subjects or items. One offer per order.
- Online practice plans run for the period you choose (1, 3 or 6 months) and do not renew by themselves. They cover online practice only, not live classes.
- Live class fees are shared with you on WhatsApp or by email before you enrol.
- Free material stays free. We may add, update or retire notes and questions to keep them accurate; we will not remove the core of a course during a period you have paid for.
- Live class dates, timings and instructors may change. We will tell you in advance and offer another batch if you cannot attend.
Our content
- All videos, notes, questions, diagrams and designs on High Sky belong to High Sky Aviation or are used with permission.
- You may use them for your own study only. Do not copy, record, download (other than the PDFs we offer for download), resell, share in groups or publish them anywhere.
- Study PDFs are marked with your name and email. Sharing a marked file, or a screenshot or recording of our material, breaks these terms.
- Breaking this rule ends your access without a refund, and we may take legal action.
Doubts and community
- Be respectful. No abuse, spam, advertising or sharing of other people's paid material.
- Do not post confidential company documents, such as an airline's internal manuals or question banks.
- We may remove posts that break these rules.
Limits of our responsibility
We work hard to keep our material correct, but it may contain mistakes. Report anything that looks wrong through Doubts and we will check it. To the extent the law allows, our total liability for any claim is limited to the amount you paid us for the plan concerned.
Ending access
You can close your account at any time. We may suspend or close an account that breaks these terms. Refunds, where due, follow our refund policy.
Law and disputes
These terms are governed by the laws of India. Please contact us first so we can try to sort out any problem. If we cannot, the courts of India will have jurisdiction.
Refunds and cancellation
Effective from 31 October 2026
Try before you pay: every course has free study material, a free practice set and a free mock, so you can check that High Sky suits you first.
| What you bought | Refund |
|---|
| Online practice or course plan (1, 3 or 6 months) | Full refund if you ask within 7 days of payment and have used less than 20% of the plan (for example, fewer than 2 mocks taken). After that, no refund. |
| Live class batch | Full refund if you cancel at least 48 hours before the first class. After the batch starts, no refund, but you can move once to the next batch at no cost. |
| Private one-to-one session | Full refund or a new time if you cancel at least 24 hours before. No refund for a missed session without notice. |
| Class cancelled by us | Your choice of a new date or a full refund. |
| Charged twice, or charged but no access | Full refund of the extra payment, always. |
How to ask
Write to support@highskyaviation.net or WhatsApp +91 86074 77475 with your registered email, payment date and reason. We reply within 2 working days.
Approved refunds go back to the original payment method within 7 working days. Your bank may take a few more days to show it.
Accounts closed for breaking our terms (for example, sharing a login or copying content) are not refunded.
Delivery of courses
Effective from 31 October 2026
All High Sky courses are digital. Nothing is shipped.
- Online plans: access starts as soon as your payment is confirmed, usually within minutes. Log in with the email you used to pay. If you cannot see your course after 2 hours, contact us and we will fix it the same day.
- Live classes: the joining link and timetable are sent to your email and WhatsApp at least 24 hours before the first class.
- Free PDFs: download from Free material after logging in.